Terms and Conditions

Therapy Agreement


 

Session Duration

Sessions take 50 minutes and are charged according to your therapist’s fee.

 

Payment

The sessions must be paid via bank transfer within 7 days of receiving the invoice. You will receive an invoice by Inner Citadel Ltd (usually at the end of the month), which will liaise with you regarding your payments. Inner Citadel will only collect information for contact and identification reasons.

 

Cancellations

Your slot on a specific day and time is allocated to you until we agree otherwise. Your appointments cannot be assigned to another client, even if you are on holiday or unable to attend due to unavoidable circumstances. The full fee will be charged for non-attendance or cancelled sessions.


When you attend the first session, it is assumed you agreed and accepted the above Terms and Conditions.

Consultations and Assessments


 

Session Duration

Sessions take 50 minutes and are charged according to your therapist’s fee or according to the specific assessment required.

 

Payment

The sessions must be paid via bank transfer within 7 days of receiving the invoice. You will receive an invoice by Inner Citadel Ltd (usually at the end of the month), which will liaise with you regarding your payments. Inner Citadel will only collect information for contact and identification reasons.

First Consultations are paid in advance. For specific Assessments a deposit can be required.

 

Cancellations

When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, any other session, consultation or assessment – not subject to the Therapy Agreement – must be cancelled at least with 48 hours notice or the full fee will be charged.


When you attend the first session, it is assumed you agreed and accepted the above Terms and Conditions.

Webinars and on-line training courses


 

Property

All webinars and on-line courses in the format in which they are presented on this website are property of Inner Citadel Limited, even though their intellectual property belongs to the creator of the content. Any format or content reproduction is forbidden.

 

Use

The use for any webinar or on-line course are intended to be exclusevly used by the person who purchased them. Any further sharing of any video or content with other people other than the purchaser is forbidden.

 

Booking

All bookings for webinars and on-line courses are considered complete only after payment is made and verified.

 

Cancellation

Booking for webinars and on-line courses cannot be cancelled.

 

Payment

Payments can be made by Paypal, Credit Card or Bank Transfer and have to be made in full before the start of any webinar or course.

 

Refund

A refund of payment for webinars and on-line courses can be requested only if trainings have to be cancelled or moved to different dates/times.

 

Attendace

Certificate of attendance will be issues only to participants who attend at leat 80% of the training.


When you make a payment, it is assumed you agreed and accepted the above Terms and Conditions.