Terms and Conditions
Therapy Agreement
Session Duration
Sessions take 50 minutes and are charged according to your therapist’s fee.
Payment
The sessions must be paid via bank transfer within 7 days of receiving the invoice. You will receive an invoice by Inner Citadel Ltd (usually at the end of the month), which will liaise with you regarding your payments. Inner Citadel will only collect information for contact and identification reasons.
Cancellations
Your slot on a specific day and time is allocated to you until we agree otherwise. Your appointments cannot be assigned to another client, even if you are on holiday or unable to attend due to unavoidable circumstances. The full fee will be charged for non-attendance or cancelled sessions.
When you attend the first session, it is assumed you agreed and accepted the above Terms and Conditions.
Consultations and Assessments
Session Duration
Sessions take 50 minutes and are charged according to your therapist’s fee or according to the specific assessment required.
Payment
The sessions must be paid via bank transfer within 7 days of receiving the invoice. You will receive an invoice by Inner Citadel Ltd (usually at the end of the month), which will liaise with you regarding your payments. Inner Citadel will only collect information for contact and identification reasons.
First Consultations are paid in advance. For specific Assessments a deposit can be required.
Cancellations
When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, any other session, consultation or assessment – not subject to the Therapy Agreement – must be cancelled at least with 48 hours notice or the full fee will be charged.
When you attend the first session, it is assumed you agreed and accepted the above Terms and Conditions.
Webinars and on-line training courses
Property
All webinars and on-line courses in the format in which they are presented on this website are property of Inner Citadel Limited, even though their intellectual property belongs to the creator of the content. Any format or content reproduction is forbidden.
Use
The use for any webinar or on-line course are intended to be exclusevly used by the person who purchased them. Any further sharing of any video or content with other people other than the purchaser is forbidden.
Booking
All bookings for webinars and on-line courses are considered complete only after payment is made and verified.
Cancellation
Booking for webinars and on-line courses can be cancelled within 14 calendar days from the booking date.
Payment
Payments can be made by Paypal, Credit Card or Bank Transfer and have to be made in full before the start of any webinar or course.
Refund
A full refund of payment for webinars and on-line courses can be requested if the booking has been cancelled within 14 calendar days from the date of booking. A full refund will also be provided if trainings have to be rescheduled (if customer cannot attend different dates/times).
Attendace
Certificate of attendance will be issues only to participants who attend at leat 80% of the training.
When you make a payment, it is assumed you agreed and accepted the above Terms and Conditions.