Terms and Conditions

Therapy Agreement


 

Session Duration

Sessions take 50 minutes and are charged according to your therapist’s fee.

 

Payment

The sessions must be paid via bank transfer within 7 days of receiving the invoice. You will receive an invoice by Inner Citadel Ltd (usually at the end of the month), which will liaise with you regarding your payments. Inner Citadel will only collect information for contact and identification reasons.

 

Cancellations

Your slot on a specific day and time is allocated to you until we agree otherwise. Your appointments cannot be assigned to another client, even if you are on holiday or unable to attend due to unavoidable circumstances. The full fee will be charged for non-attendance or cancelled sessions.


When you attend the first session, it is assumed you agreed and accepted the above Terms and Conditions.

Consultations and Assessments


 

Session Duration

Sessions take 50 minutes and are charged according to your therapist’s fee or according to the specific assessment required.

 

Payment

The sessions must be paid via bank transfer within 7 days of receiving the invoice. You will receive an invoice by Inner Citadel Ltd (usually at the end of the month), which will liaise with you regarding your payments. Inner Citadel will only collect information for contact and identification reasons.

First Consultations are paid in advance. For specific Assessments a deposit can be required.

 

Cancellations

When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, any other session, consultation or assessment – not subject to the Therapy Agreement – must be cancelled at least with 48 hours notice or the full fee will be charged.


When you attend the first session, it is assumed you agreed and accepted the above Terms and Conditions.